The social worker in the video did an excellent job of acknowledging and validating the frustration around lack of education and options; I believe this helps in developing rapport and showing empathy. I appreciate seeing her providing concrete information and potential options without being too technical and medically focused as well as addressing the needs of the couple by inviting his partner to be present at future sessions.
I cannot recall if this was displayed in the video but the only thing that I may have included at the start of the discussion is asking the patient what his current understanding of fertility options might be so there is a baseline. I have had patients in the past who have had a fairly broad knowledge of these topics and therefore I would not want to assume that they are not familiar with this subject. As others have said, I’d like to hear more about his feelings and help him to process in future videos.