Good Afternoon,
After viewing the video, I believe the social worker addressed the issue with grace and empathy. I have never been in this situation before, therefore I am not sure I would do anything differently than the SW did in the video. I believe it was a great opening for the patient to pick and choose what and how he wanted to focus on.
In the future, if the same scenario presents itself, I will feel more comfortable with my response.
Kind Regards,
Missy Ulfe