As I mentioned in response to someone else’s post, I thought the social worker did an excellent job overall. My only suggestion is that I would have liked to have seen her take a moment to explore what Jose understands about his fertility and any risk that may have come from his treatment. This would have helped guide her discussion with him and alert her to any distress he may have, or misinformation he may have received.
This conversation took place after treatment. Patient was in distressed as he mentioned in the video he was very upset that no one explained to him the effects after treatment . The social worker did an great job with having empathy, offering to meet with his partner, and explaining fertility and other options.
This is a great segue. The SW validates his disappointment at not being informed about the threat to his fertility by his treatment. She also lays out information in a way that could ease his way into asking questions about his next steps. The SW’s next step, in my view, is to open the floor to the young man so we can see what he’s thinking about his situation.
I agree, the social worker did show empathy, but she did not provide much opportunity for the young man to expand on the various emotions he must be feeling. It seemed she went quickly into “problem solving” mode. We often do this in the health care industry out of a strong desire to help, yet we may end up leaving the patient out of the discussion without even realizing it. It is never easy to hear a patient say he was failed by our colleagues. How we respond is so incredibly important in regards to reestablishing trust and allowing the patient to heal and move forward.